Troubleshooting Authenticator

How do I move 2-step verification codes to a new device while I still have access to the old device?
Sign in to your Voyager account with your username, password, and 2-step verification code from your old device Tap the user icon (person icon found at...
Tue, Jun 30, 2020 at 8:08 PM
How do I move 2-step verification to my new device using my backup recovery codes when I no longer have access to my old device?
Sign in to your Voyager account with your username, password, and a backup recovery code that was saved from your old device setup. Tap the user icon (...
Tue, Jun 30, 2020 at 8:08 PM
How do I move 2-step verification to my new device when I don’t have access to my backup recovery codes or my old device?
Please contact support@investvoyager.com as soon as possible. Be prepared to provide proof of identity. Additional steps are required to verify your identit...
Tue, Jun 30, 2020 at 8:09 PM
Why are my authenticator codes not working?
Check that the clock on your device is correct and set to the correct timezone. An incorrect clock can cause codes to be out of sync. Try refreshing the cod...
Tue, Jun 30, 2020 at 8:09 PM
Why are backup recovery codes not working?
On initial setup you receive 6 one-time-use codes. Once a code is used, it is no longer valid. If you set up a new key, it will invalid the old backup recov...
Tue, Jun 30, 2020 at 8:09 PM