Troubleshooting SMS

Why am I not receiving SMS codes?
Here are some of the most common reasons: If you're using an Authenticator app for your 2-step verification codes, you will not receive SMS to your ...
Fri, Jan 29, 2021 at 11:38 AM
What if I have a new phone number and still have my old number?
Contact support to update your phone number as soon as possible. Make sure to let us know you still have access to your old number, which may expedite verif...
Fri, Jan 29, 2021 at 12:10 PM
I got a new phone number and no longer have my old number?
Contact support to update your phone number as soon as possible. Be prepared to provide verification of identity documentation.
Fri, Jan 29, 2021 at 12:06 PM