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General Information

What is 2-Step Verification?
2-step verification (2FA) is an added security feature used when logging in to your Voyager account and withdrawing funds from your Voyager account. The fea...
Tue, Sep 1, 2020 at 12:46 PM
Which 2-step verification methods does Voyager support?
Voyager supports TOTP (time-based one time password) via Authenticator or SMS/Text verification. SMS/Text verification is the default method within your Voy...
Tue, Jun 30, 2020 at 7:57 PM
Which 2-step verification method should I use?
We strongly recommend using Authenticator verification via an Authenticator app.
Tue, Jun 30, 2020 at 7:58 PM
What is an Authenticator App?
An Authenticator app, such as Authy or Google Authenticator, is a free app available through the App Store or Google Play store that enhances account securi...
Tue, Sep 1, 2020 at 12:55 PM
What features require 2-step verification?
2-Step verification is required when logging into your Voyager account or when withdrawing cash or crypto.
Tue, Jun 30, 2020 at 7:59 PM
Can I turn 2-step verification off?
No. For the safety and security of customer accounts, 2FA can not be turned off.
Tue, Jun 30, 2020 at 7:59 PM