General Information

What is 2-Step Verification?
2-step verification (2FA) is an added security feature used when logging in to your Voyager account and withdrawing funds from your Voyager account. The fea...
Tue, Jun 30, 2020 at 8:28 PM
Which 2-step verification methods does Voyager support?
Voyager supports TOTP (time-based one time password) via Authenticator or SMS/Text verification. SMS/Text verification is the default method within your Voy...
Tue, Jun 30, 2020 at 7:57 PM
Which 2-step verification method should I use?
We strongly recommend using Authenticator verification via an Authenticator app.
Tue, Jun 30, 2020 at 7:58 PM
What is an Authenticator App?
An Authenticator app, such as Authy or Google Authenticator, is a free app available through the App store or Google Play store that enhances account securi...
Tue, Jun 30, 2020 at 7:58 PM
What features require 2-step verification?
2-Step verification is required when logging into your Voyager account or when withdrawing cash or crypto.
Tue, Jun 30, 2020 at 7:59 PM
Can I turn 2-step verification off?
No. For the safety and security of customer accounts, 2FA can not be turned off.
Tue, Jun 30, 2020 at 7:59 PM