There are a number of reasons why an account may be held in a pending status. As you may know, Voyager works to ensure each user is compliant with our regulatory requirements and time may be required to verify submitted documents. When a user does not pass initial review, our support team will reach out via email and request additional documents for review and determination. During that time the account remains in a pending status. Please note that the provision of these identifying documents does not guarantee that your account will ultimately be approved.
Why is my account stuck in pending status? Print
Modified on: Fri, Mar 26, 2021 at 11:00 AM
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