General Information 6

• What is 2-Step Verification?
• Which 2-step verification methods does Voyager support?
• Which 2-step verification method should I use?
• What is an Authenticator App?
• What features require 2-step verification?

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Setting Up 2-Step Verification 3

• How to enable 2-step verification?
• I am an existing customer, how do I enable Authenticator Verification?
• How can I change my 2-step verification method?

Troubleshooting SMS 3

• Why am I not receiving SMS codes?
• What if I have a new phone number and still have my old number?
• I got a new phone number and no longer have my old number?

Troubleshooting Authenticator 5

• How do I move 2-step verification codes to a new device while I still have access to the old device?
• How do I move 2-step verification to my new device using my backup recovery codes when I no longer have access to my old device?
• How do I move 2-step verification to my new device when I don’t have access to my backup recovery codes or my old device?
• Why are my authenticator codes not working?
• Why are backup recovery codes not working?